Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team and helps fulfill the company’s purpose of supporting people on their path to better health. The role drives store execution and performance, builds customer loyalty through excellent service, and supports the Store Manager in the overall leadership and strategic operation of the store. Reporting to the Store Manager, the Operations Manager maintains an engaged and productive team through leadership, initiative, and leading by example. The role supports overall store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training position, it is not part of the Retail Management Development Program and does not provide direct promotion to Store Manager. This is a full-time position with 40 anticipated weekly hours. The work schedule is flexible and may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent issues at the store.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct the activities of the store’s crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management.
- Support employee staffing, training, and development.
- Support financial management and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
