Operations Manager

SERVPRO of Rolla•Union, MO

2d•$70,000 - $90,000

About The Position

The Operations Manager reports to the General Manager and is responsible for managing the restoration division. This role leads day-to-day facility activities and ensures job schedules and products meet customer quality standards at minimum cost. The position oversees restoration crews and production, coordinates a diverse workforce, and works with support personnel to keep jobs on schedule. The Operations Manager develops processes to improve performance and trains employees for greater responsibility. The role also ensures strict compliance with safety procedures in assigned restoration areas.

Requirements

High school graduate or GED equivalent.
Valid driver’s license.
At least 2 years of management experience.
Experience building a strong team and tangible leadership skills.
Strong process- and results-driven attitude.
Ability to multitask and remain detail-oriented.
Knowledge of relevant computer applications.
Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

At least 5 years of restoration industry experience preferred.
IICRC certifications preferred.

Responsibilities

Oversee day-to-day restoration crew operations, including schedules and production levels.
Manage tasks and activities of a diverse workforce to ensure jobs are processed in a timely manner.
Communicate with restoration staff and delegate appropriate duties to team members.
Develop and implement processes to improve performance.
Develop employees for opportunities of greater responsibility, and improve production personnel’s abilities, skills, and knowledge through instruction and training.
Work with support personnel to ensure all job requirements are met and prevent delays.
Ensure strict compliance with safety procedures and implement safe working procedures in assigned restoration areas.