Operations Manager, US Pest
About The Position
The Operations Manager is responsible for training, leading, and developing a team of specialists while helping achieve sales and revenue goals, client loyalty, and retention. The role ensures the team provides exceptional service and includes monitoring and adjusting scheduled appointments for efficiency, managing field routing, conducting client quality-control audits, and overseeing account management. The manager directs daily operations and staff across service and client care, monitors basic financial performance including revenue growth and expense control, and travels throughout the assigned territory to visit clients, assist specialists, and partner with the sales team on business development. The role may require a flexible schedule, including early mornings and weekend work when needed, and requires submitting weekly, monthly, and yearly reports.
Requirements
- 3–5 years of experience in a management role, with an emphasis on customer service.
- Success in training, mentoring, and coaching service professionals.
- Excellent verbal and written communication skills.
- Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
- Valid driver’s license from the state of residence.
Nice To Haves
- Bachelor’s degree (preferred but not required).
- Previous experience in a route-oriented service environment.
Responsibilities
- Train, lead, and develop a team of specialists.
- Manage specialists’ daily operations to provide superior customer service.
- Direct staff in operations, service, and client care.
- Help achieve sales and revenue goals, client loyalty, and retention.
- Monitor and adjust scheduled appointments for efficiency, manage field routing, conduct client quality-control audits, and oversee account management.
- Manage basic operational financial performance, including revenue growth and expense control.
- Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
- Submit weekly, monthly, and yearly reports as required.
Benefits
- Medical, dental, vision, disability, and life insurance.
- 401(k) retirement plan with company-matching contributions.
- Tuition reimbursement for full-time colleagues.
- Vacation days and sick days.
- Company-paid holidays and floating holidays.
- Training and development programs.
- Career growth opportunities.
- Competitive pay; some roles offer performance incentives.
- Health benefits enrollment immediately upon hire for full-time colleagues, with benefits starting on day one.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
