Operations Manager, US Pest

Rentokil • Grand Island, NE

2d

About The Position

The Operations Manager trains, leads, and develops a team of service specialists, helping achieve sales and revenue goals, client loyalty and retention, and exceptional client service. The role manages daily operations and team performance, including appointment scheduling and efficiency, field routing, client quality-control audits, and account management. It also involves managing basic financial performance, traveling throughout the territory to visit clients and assist specialists, and partnering with the sales team on business development. The position may require a flexible schedule, including early mornings and weekends when needed, and the submission of weekly, monthly, and yearly reports.

Requirements

• 3–5 years of experience in a management role, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage specialists’ daily operations to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Monitor and adjust scheduled appointments for efficiency, manage field routing, conduct client QC audits, and manage accounts.
• Train, lead, develop, mentor, and coach service professionals.
• Submit weekly, monthly, and yearly reports as required.
• Work a flexible schedule, including early mornings and weekends when needed.

Benefits

• Medical, dental, vision, disability, and life insurance, with enrollment available immediately upon hire and benefits starting on day one for full-time colleagues.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Career growth opportunities and promotion from within.
• Competitive pay; some roles offer performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed