Operations Manager, US Pest

Rentokil Pest Control • Billings, MT

1d

About The Position

The Operations Manager trains, leads, and develops a team of specialists while helping achieve sales and revenue goals, client loyalty, and retention. The role ensures the team delivers exceptional client service and includes overseeing scheduled appointments, field routing, client quality-control audits, and account management. The manager also oversees daily operations, supports business development, and manages basic financial performance for the operation.

Requirements

• 3–5 years in a management role with an emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage the daily operations of specialists to provide superior customer service.
• Direct staff in all aspects of operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports as required.
• Train, lead, mentor, coach, and develop a team of specialists.
• Monitor and adjust scheduled appointments for efficiency, field routing, client quality-control audits, and account management.

Benefits

• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives may be offered in some roles.
• Benefits enrollment immediately upon hire for full-time colleagues, with coverage starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed