Operations Associate (US)
About The Position
Lawhive is a global, AI-native law firm operating in the US and UK. Through Lawhive MSO, it partners with established law firms to provide operational support. Back-office employees at partner firms are employed through Lawhive MSO’s PEO partnership with TriNet. The Operations Associate is the main point of contact for employees across Lawhive MSO’s partner firms and owns the day-to-day administration of the TriNet relationship. The role responds to questions about payroll, benefits, onboarding, leave, and other employment matters, working directly with TriNet to help employees resolve issues. It also supports onboarding new partner firms and ensures employees are set up correctly and transitions run smoothly. The Associate works closely with the MSO, Finance and Ops team in New York and the People team in London. This role offers the opportunity to take ownership of an important part of US operations, build processes, and use AI and automation to make partner-firm onboarding more efficient as the network expands. The position is based in New York City, with three days on-site.
Requirements
- At least 1 year of experience in an operations role in a high-growth environment.
- Experience working with a PEO or HR platform, such as TriNet, Justworks, Rippling, Insperity, or ADP TotalSource.
- Strong attention to detail and comfort managing payroll processes, employee records, and benefits enrollment accurately.
- Clear, calm communication skills and confidence working with employees, managers, and external providers.
- A bias to action, with the ability to learn quickly, take ownership, and work things out independently.
- Discretion and good judgment when handling confidential employee information.
- An AI-native mindset and enthusiasm for using AI tools to reduce manual work and move faster.
Nice To Haves
- Hands-on experience in HR administration and benefits enrollment.
- Working knowledge of US employment basics across multiple states, including leave, wage and hour, and benefits eligibility.
- Experience supporting integrations, transitions, or a fast-scaling business.
- Experience in a law firm, professional services, or MSO environment.
Responsibilities
- Serve as the main point of contact between employees at partner firms and TriNet, helping resolve questions and issues related to payroll, benefits, and HR administration.
- Administer the day-to-day relationship with TriNet.
- Support employees with onboarding, benefits enrollment, leave, and changes to their employment.
- Support the HR and administrative aspects of bringing new partner firms onto the PEO arrangement.
- Ensure employees at newly onboarded firms are set up correctly and transitions run smoothly.
- Create and improve processes, using AI and automation to make onboarding faster and simpler.
- Work closely with the MSO, Finance and Ops team in New York and the People team in London.
Benefits
- Healthcare benefits: Premium plan with 100% employee coverage and 50% dependent coverage.
- 20 days of vacation, 11 federal holidays, and 1 day of birthday leave.
- 401(k) matching contribution up to 2% of salary.
- Meaningful early-stage share options.
- Work from anywhere for one month.
- Top-spec MacBook.
- Regular team-building activities and social events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
