Operations Manager, US Pest

Rentokil • Kent, WA

10d

About The Position

The Operations Manager trains, leads, and develops a team of specialists while helping achieve sales and revenue goals, client loyalty, and retention. The role ensures the team provides exceptional service and includes monitoring and adjusting scheduled appointments for efficiency, managing field routing, conducting client quality-control audits, and managing accounts. The manager oversees daily operations and basic financial performance, including revenue growth and expense control. The position requires daily travel throughout the assigned territory to visit clients, assist specialists, and work closely with the sales team on business development. The schedule may be flexible, including early mornings and weekend work when needed.

Requirements

• 3–5 years of experience in a management role, with an emphasis on customer service.
• Success training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Train, lead, and develop a team of specialists.
• Help achieve sales and revenue goals, client loyalty, and retention, and ensure exceptional client service.
• Manage specialists’ daily operations to provide superior customer service.
• Provide staff with direction on operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Monitor and adjust scheduled appointments for efficiency and manage field routing.
• Conduct client quality-control audits and manage accounts.
• Submit weekly, monthly, and yearly reports as required.
• Work a flexible schedule, including early mornings and weekends when needed.

Benefits

• Day-one benefits enrollment for full-time colleagues, with no waiting period.
• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives offered in many roles.
• Career growth opportunities and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed