Operations Manager, US Pest

Rentokil Pest Control • Kent, WA

1d • $62,700 - $101,200

About The Position

The Operations Manager trains, leads, and develops a team of specialists to help achieve sales and revenue goals, client loyalty and retention, and exceptional client service. The role oversees daily operations and staff, monitors and adjusts scheduled appointments and field routing, conducts client quality-control audits, and manages accounts. It includes responsibility for basic financial performance, including revenue growth and expense control, and close collaboration with the sales team on business development. The position requires travel throughout the assigned territory to visit clients and assist specialists, and may involve early mornings and weekend work when needed.

Requirements

• 3–5 years of experience in a management role, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage daily operations of specialists to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and work with the sales team on business development.
• Train, lead, develop, mentor, and coach service professionals.
• Monitor and adjust scheduled appointments and field routing for efficiency.
• Conduct client quality-control audits and manage accounts.
• Submit weekly, monthly, and yearly reports as required.
• Work a flexible schedule, including early mornings and weekend work when needed.

Benefits

• Professional growth opportunities and promotion from within.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits; full-time colleagues may enroll immediately, with benefits starting on day one.
• 401(k) retirement plan with company matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives in many roles.
• A workplace mindset that prioritizes health, safety, and flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed