Logistic Operations Manager US

Hilo By Aktiia

9h•$125,000 - $140,000•Remote

About The Position

Hilo by Aktiia is hiring a US-based Logistics Manager to own day-to-day direct-to-consumer logistics execution for its Webshop and Amazon channels across the United States and Canada. The individual contributor role covers daily fulfilment and outbound logistics, inbound transportation from factories to regional warehouses, last-mile delivery, returns, and daily coordination with third-party logistics providers (3PLs) and carriers. The role includes ramping up the company's newly launched US operation and managing a network of logistics partners, while contributing to logistics strategy; overall network architecture remains with Operations leadership. The position works closely with Manufacturing, Finance, Sales, Quality, and Customer Service. The successful candidate will manage logistics partner performance, shipment and inventory execution, customs and import documentation, and operational reporting and improvement. The role is US-based, preferably on the East Coast, requires authorization to work in the United States, regular travel, and at least a half-day overlap with the European-based team in CET. Travel to team and business events is expected quarterly or as needed, with occasional travel to warehouses in several countries.

Requirements

At least 5 years of experience in logistics, fulfilment, or supply chain operations, ideally in D2C or ecommerce and international distribution.
Proven experience managing 3PLs, carriers, and cross-border shipments.
Solid working knowledge of last-mile delivery, Amazon fulfilment, and international shipping fundamentals.
Hands-on experience with logistics or ERP tools and strong analytical skills.
Excellent written and spoken English.
Be based in the USA and authorized to work in the United States.
Willingness to travel occasionally to warehouses in Switzerland, Germany, the UK, Canada, Australia, and the USA.
Ability to work at least half-day hours overlapping with the European-based team in CET.

Nice To Haves

BSc in Business Administration, Supply Chain, Logistics, or a related field; equivalent practical experience is accepted.
Chinese language skills.
Experience in medical device, pharmaceutical, or other quality-regulated logistics.
Experience setting up logistics operations in a new market.

Responsibilities

Own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada.
Run daily fulfilment and outbound logistics from order processing through final delivery, including last-mile delivery, returns, and issue resolution.
Resolve logistics exceptions quickly to prevent customer impact.
Contribute to planning and implementing the overall logistics strategy.
Manage and scale a multi-3PL network, including ramping up the newly launched US operation.
Own SLAs, performance reviews, and capacity planning across logistics partners.
Serve as the daily operational contact for 3PLs and carriers and build effective working relationships.
Manage inbound transportation from factories to regional warehouses.
Lead inbound carrier selection, route design, rate negotiation, and cost-to-serve optimization.
Coordinate freight bookings, shipping schedules, and handovers to logistics partners.
Manage customs clearance processes and import documentation.
Protect product integrity for devices sensitive to temperature, humidity, and pressure.
Maintain inventory visibility across warehouses and sales channels.
Coordinate replenishment to avoid stockouts and excess inventory.
Define, track, and report logistics KPIs, including OTIF, lead time, cost per shipment, and return rate.
Drive continuous improvement of the operations managed.
Collaborate closely with Manufacturing, Finance, Sales, Quality, and Customer Service.