Operations Manager

Ulta Beauty, Inc.•Nashville, TN

15d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and consistently deliver store sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of retail store operations, including realignments, planograms, and inventory life-cycle processes. The position drives store performance through sales, inventory results, and operational compliance; talent acquisition, training, and development; and execution of standard operating procedures and compliance standards. It calls for operational excellence, results orientation, adaptability when facing unforeseen complexity, and the ability to lead, influence, and develop a team. The OM promotes accountability for store goals, supports profitability and expense control, analyzes business reporting, and helps coordinate scheduling and workload. The role also entails recruiting and developing associates, fostering an inclusive and engaged team, maintaining vendor partnerships, and modeling operational excellence. The OM ensures compliance with company policies and standards, executes operational and inventory processes, manages supplies and ordering within budget, protects company assets, and communicates business trends and operational opportunities to field leadership.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals in retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, productivity, sales, and timely completion of workload.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain talent and address store staffing needs.
Build an engaged team through collaboration, communication, and prioritization.
Create an inclusive environment that supports associate growth and engagement.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing brand and category training and ensure direct reports do the same.
Establish professional vendor partnerships to support shipment and planogram expectations.
Model operational excellence by working with the leadership team, setting priorities, providing direction, and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful and friendly guest experience and achieve store goals.
Ensure store compliance with company policies, procedures, standards, and dress code.
Execute operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.