Operations Manager

Wilsonart International • Greenville, SC

3d

About The Position

The Operations Manager oversees all aspects of warehouse and daily site operations to ensure efficient, safe product handling and timely customer delivery. The role manages inventory, staffing, customer service, logistics, safety, and operating performance, with responsibility for meeting profitability and metric targets. It also oversees personnel training, freight-rate negotiations, customer order processing, billing, accounts receivable, pricing records, and delivery scheduling.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience; one year of experience may substitute for one year of degree requirements.
• At least 4 years of Operations Management experience.
• Knowledge of DOT and OSHA regulations, applicable safety standards, and other rules governing work standards.
• Knowledge of inventory systems and product inventories.
• Knowledge of warehousing and transportation functions.
• Ability to communicate effectively in oral and written forms.

Responsibilities

• Manage all aspects of daily site operations.
• Ensure the site meets profitability and metric targets.
• Promote a culture of safety, continuous improvement, and employee engagement.
• Evaluate and maintain appropriate product inventory levels using automated computer system devices.
• Oversee customer service and operating metrics.
• Manage the warehouse safety program, ensure passing safety inspection and audit results, and ensure employees complete monthly safety training.
• Train personnel as necessary.
• Negotiate common carrier freight rates.
• Oversee performance of basic human resource functions.
• Oversee customer order entry, billing, and accounts receivable.
• Plan work assignments.
• Oversee scheduling of customer orders using established routes and company delivery vehicles.
• Assist customers with their needs.
• Maintain accurate, up-to-date customer pricing records in INFOR.
• Perform other tasks as required.

Benefits

• Medical, dental, and life insurance.
• Company-paid short- and long-term disability.
• Flexible spending accounts and dependent care options.
• Vision and legal benefits.
• Gym discounts and wellness clinics.
• Tuition reimbursement for employees and their dependents.
• Clear paths to promotion and internal mobility.
• Training, coaching, and mentorship.
• Development programs.
• Paid vacation and holidays in the first year.
• A culture that respects work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager