Operations Manager

LAZ Parking Midwest•Saint Louis, MO

23d

About The Position

The Operations Manager oversees operations at assigned locations under the direction of the Assistant General Manager, ensuring professional parking management. The role supports LAZ Parking’s employee-focused culture and home-office programs while addressing the needs of operational teams. The position includes managing garage operations across multiple locations in the St. Louis area, including refilling ticket supplies, repairing gate arms, maintaining cleanliness, and resetting kiosks. Salary range: $50,000–$55,000 annually.

Requirements

Bachelor’s degree or equivalent work experience desired.
Prior experience in parking, customer service, hospitality, or a related industry preferred.
Previous supervisory or management experience preferred; supervisory experience is highly preferred but not required.
Valid driver’s license required.
Experience working in a fast-paced environment with high customer expectations.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Reliable personal transportation to travel between multiple locations throughout the St. Louis area.
Ability to travel regularly between assigned client sites as business needs require.
Experience working in high-stress situations with tight deadlines and high customer expectations.
Ability to seek improvement and foster idea sharing and creative problem solving.
Ability to handle employee conflict, follow grievance procedures, mediate, and resolve conflicts.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate challenges and lead others in overcoming them.
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all organizational levels.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates urgency and timeliness.
Willingness to work in heat, wind, snow, rain, and other outdoor elements.
Ability to lift, push, and pull at least 25 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Prior experience in parking, customer service, hospitality, or a related industry.
Previous supervisory or management experience.

Responsibilities

Assist with managing and developing location teams to accomplish annual and periodic goals and initiatives while applying LAZ Parking’s culture.
Identify high-potential employees to support organizational growth.
Assist with opening newly assigned locations.
Assist with financial management of assigned locations, including adherence to budgets and revenue enhancements related to staffing, scheduling, and operating expenses.
Develop client relationships and support business retention.
Assist the region with operational preparation for potential new locations, including facility services.
Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Complete weekly location assessments to ensure facilities meet client quality standards.
Resolve technology and equipment issues at facilities.
Implement and complete projects, programs, and initiatives arising from assigned operations.
Assist with monitoring, reviewing, and analyzing market rate structures.
Perform garage operations while traveling between garages, including refilling ticket supplies, repairing gate arms, maintaining cleanliness, and resetting kiosks.
Perform additional duties as assigned.