Operations Manager

Ulta Beauty, Inc. • Smithfield, RI

23d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field items, and inventory adjustments. The role focuses on performance, people, and process, with an emphasis on operational excellence, results, and leading and developing a team.

The OM supports store business performance by driving sales, inventory results, operational compliance, payroll productivity, and expense control. The role includes recruiting and developing talent, coaching associates, ensuring consistent training, maintaining vendor partnerships, and creating an inclusive, engaged team. The OM also ensures policies and procedures are followed and operational priorities are completed, including merchandising, inventory, scheduling, supply ordering, loss prevention, safety, and store workload.

This position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with shifts on Sundays and Mondays. Attendance at corporate business meetings and conferences is required. The work involves continuous mobility throughout the store and lifting or moving up to 25 pounds. The pay range is $26.00–$34.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time associates are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Demonstrated financial management ability, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to meet the physical demands of the role, including continuous store mobility, frequent bending and reaching, lifting or moving up to 25 pounds, and continuous coordination and manipulation of objects.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
• Review and respond to financial and operational reporting, store visit results, and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, and services, and share relevant product knowledge with guests.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address store staffing needs and open positions.
• Build an engaged team through collaboration, communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
• Establish vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by working with the leadership team, setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee operational focuses, including advertising set processes, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use company scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts.
• Use company task management tools to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
• Execute daily inventory control processes, including theft, damages, hazardous waste, adjustments, and product returns; complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability benefits.
• Eligible associates may earn additional compensation pursuant to the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed