Operations Manager (BBS898)

Hire Overseas

13d • Remote

About The Position

The Operations Manager owns the day-to-day delivery of US production, inventory, fulfilment, and logistics through outsourced third-party logistics (3PL) and co-manufacturing partners. This hands-on role is the main point of day-to-day accountability for US operations, including partner management, multi-channel fulfilment, inventory accuracy, and financial controls. The Operations Manager sets priorities, holds partners accountable, resolves operational issues end to end, and provides the Operations Director with accurate reporting and practical recommendations to support planning and decisions.

The role covers production and quality, fulfilment and domestic logistics, inventory and systems, financial controls, and continuous improvement. Channels include DTC, wholesale, Faire, Amazon, and US retail. The position is fully remote and requires availability during US Eastern business hours, as well as regular calls with an Australia-based team during US late afternoon and evening.

Requirements

• At least 5 years of experience in fulfilment, logistics, inventory, or production.
• Experience managing US operations, including US-based 3PLs and co-manufacturers, domestic carriers and freight, and US retail and Amazon requirements.
• At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, including priorities, SLAs, stock accuracy, invoice checks, and partner accountability.
• At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer or contract manufacturer relationship, covering production scheduling, blending, filling, packaging, quality checks, and corrective actions.
• Evidence of independent operational ownership, such as leading a partner transition or turnaround, accountability for KPIs, recovering disputes or credits, or escalating issues with recommendations.
• Confidence using Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems.
• Experience with multi-channel fulfilment across DTC, wholesale, Amazon, and US retail requirements such as routing guides, BOL, ASN, and EDI.
• Strong reconciliation and reporting skills, with excellent Excel or Google Sheets skills.
• Clear, confident written and spoken English.
• Availability during US Eastern business hours and for regular calls with an Australia-based team outside standard hours.

Nice To Haves

• Experience in consumer products manufactured, warehoused, and shipped across multiple channels.
• Background in organic, health, or beauty consumer goods.
• Experience with month-end operations reviews and presenting KPI results and recommendations to senior leadership.

Responsibilities

• Lead day-to-day relationships with the 3PL and co-manufacturer, align priorities and commitments, and hold partners accountable for delivery.
• Report on dispatches, aged orders, production, inventory, risks, and sales run rates against forecasts; investigate missed commitments, drive recovery actions, and escalate capacity gaps and stockout risks.
• Translate approved production plans into daily and weekly schedules with the co-manufacturer; track production by SKU and date, monitor component availability, and identify shortfalls.
• Maintain accurate production jobs, purchase orders, receipts, and supporting records in Cin7, reconciling them to actual production and correcting discrepancies.
• Document quality complaints, gather batch records and process evidence, agree corrective actions with the co-manufacturer, and verify their effectiveness.
• Manage DTC, wholesale, Faire, Amazon, and retail fulfilment according to agreed priorities and channel requirements.
• Keep PO versions, routing, BOL, ASN, and EDI records current for complete warehouse and Finance handovers.
• Resolve overdue, partial, replacement, and unscanned orders; reconcile system records with physical dispatches; confirm carrier handovers and track freight through delivery.
• Review carrier performance, resolve delivery-window risks, and inform account managers of exceptions.
• Maintain accurate inventory receipts, transfers, production, and dispatch records in Cin7; coordinate stock counts, recounts, and month-end reconciliations, resolving variances with evidence.
• Reconcile Amazon inventory with Cin7 and prepare replenishment requirements using agreed forecasts and inbound receipts.
• Resolve discrepancies across Cin7, the 3PL warehouse management system, Shopify, and Faire.
• Check 3PL, co-manufacturing, and domestic freight charges against approved rates, bookings, quantities, and services.
• Document late or incorrect orders, production errors, replacement costs, and inventory losses; provide Finance with shipment costs, invoices, agreed terms, and due dates, and follow up on shipped orders that have not been invoiced.
• Improve recurring workflows to reduce manual effort, errors, and repeat failures; document procedures and verify automated or AI-assisted outputs.
• Analyse fulfilment and freight costs by channel and review packaging and shipping assumptions for new products and bundles.

Benefits

• Paid in USD, bi-monthly on the 15th and 30th.
• Paid time off in accordance with company policy.
• Holidays observed according to company guidelines.
• 100% remote setup.
• High-ownership role with direct accountability for fulfilment performance, inventory accuracy, and partner management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed