Operations Manager

Wilsonart International•Tulsa, OK

12d

About The Position

The Operations Manager is responsible for the overall leadership and performance of a distribution center, including shipping and receiving, inventory management, and customer service. The role provides strategic and day-to-day leadership to ensure the facility operates safely, efficiently, accurately, and in alignment with company objectives and customer expectations. The Operations Manager leads a high-performing team by setting clear expectations, coaching employees, and fostering accountability, teamwork, continuous improvement, and operational excellence. The role uses data and operational metrics to identify opportunities, solve problems, improve processes, and deliver results, while providing hands-on support to warehouse personnel as needed.

Requirements

Strong interpersonal and communication skills, with the ability to establish trust and credibility at all levels of an organization.
Ability to coach, mentor, develop, and motivate employees while holding individuals accountable for performance.
Strong knowledge of distribution center, warehouse, logistics, inventory, fulfillment, and customer service operations.
Strong analytical and problem-solving skills, including the ability to identify root causes and develop sustainable corrective actions.
Ability to use operational data and reporting to identify trends, make informed decisions, and improve performance.
Ability to lead by example and provide hands-on support to warehouse staff when operational needs require.
Ability to learn and effectively use new technology and systems while helping others adapt to change.

Nice To Haves

Experience with Oracle-based ERP or WMS systems.

Responsibilities

Provide overall leadership and accountability for daily distribution center operations, including receiving, put-away, storage, inventory control, order fulfillment, picking, packing, shipping, distribution, and customer service.
Make timely, sound business decisions as the senior leader on site, balancing customer needs, employee considerations, operational requirements, and company objectives.
Foster a positive, respectful, team-oriented culture focused on safety, accountability, customer service, productivity, quality, and continuous improvement.
Monitor and improve operational performance indicators, including inventory accuracy, fill rates, order accuracy, productivity, on-time shipment performance, labor utilization, and service levels.
Partner with sales, customer service, purchasing, finance, transportation, IT, and other departments to resolve operational issues and improve the customer experience.
Ensure operational procedures and processes are documented, standardized, communicated, and consistently followed.
Promote a strong safety culture and ensure employees receive appropriate training and follow established safety procedures.
Provide hands-on support to warehouse personnel as needed to support daily operations, promote safe work practices, and meet operational needs.