Operations Manager

CVS Health•Delray Beach, FL

21d•Onsite

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the store’s overall leadership and strategic operation, drives store execution and performance, and helps build customer loyalty through excellent service. The Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Support overall store management, supervision, and implementation of company policies.
Support sales and inventory management, employee staffing, training and development, and financial management.
Lead customer service and help drive store execution and performance.
Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans to improve operations and service.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.