Operations Manager

Ulta Beauty, Inc.•Northdale, FL

19d

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of retail store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field items, and inventory adjustments. The role drives store performance, people development, and adherence to processes and compliance standards, and requires operational excellence, results orientation, adaptability, and the ability to lead and develop a team. The OM supports sales, inventory, payroll, and operational goals; analyzes financial and operational reporting; supports scheduling and workload completion; and provides makeup applications, skincare analysis, and product demonstrations. The role attracts and develops talent, fosters an inclusive and engaged team, supports professional development, builds vendor partnerships, and models operational excellence. The OM also ensures compliance with company policies and standards, executes operational and inventory processes, manages supplies and ordering, protects company assets, supports loss prevention and workplace safety, and communicates business trends and opportunities to field leadership. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is required. Work involves continuous mobility around the store, frequent bending and other physical movements, continuous lifting or moving of up to 25 pounds, object handling, and frequent use of a computer and telephonic devices.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Demonstrated ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Support store scheduling and workload planning using forecasts and payroll budgets, and communicate staffing and scheduling needs to the General Manager.
Review and respond to financial and operational reporting, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
Establish vendor partnerships that support shipment and planogram expectations.
Model operational excellence by working with the leadership team, setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Execute operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the company task management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss prevention standards.
Execute day-to-day inventory control processes and complete theft reporting as necessary.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.