Operations Manager

East Coast Facilities - Baltimore Service Center•Glen Burnie, MD

13d

About The Position

The Operations Manager (OPM) oversees operations, middle managers, personnel, equipment, and the master schedule. The role supports service delivery and fulfillment, communicates proactively with the sales team, and oversees fleet supervision, maintenance, repairs, and purchasing for an assigned Service Center and applicable satellite locations. The work focuses on exterior services such as landscape management and facility repair and maintenance. The Operations Manager reports to the Director of Operations (DOO). The position manages operational scheduling and fulfillment systems, fleet and inventory needs, budgets and purchasing, client satisfaction, staffing and team development, and post-sale quality control. It also upholds company standards for safety, professional image, and conduct. The employee must be proficient in English, able to pass security background checks, and hold a valid driver’s license free of points from traffic violations or accidents. Travel within the market served by the Allentown Service Center is expected from time to time, with occasional travel to other ECF offices for training.

Requirements

Proficiency in English.
Ability to pass security background checks.
Valid driver’s license free of points from traffic violations and/or accidents.
Ability to safely carry out job duties without the impact of illicit drugs or prescribed pharmaceuticals.
Ability to work under deadlines and communicate orally and in writing.
Ability to occasionally lift and/or move up to 60 pounds.
Ability to meet the physical demands of standing, walking, sitting, handling objects, reaching, climbing or balancing, and stooping, kneeling, or crouching.
Ability to work long hours when required for emergencies, urgent response, or winter weather storm management operations.
Ability to travel throughout the market served by the Allentown Service Center and occasionally to other ECF offices for training.

Responsibilities

Keep master scheduling tools, including Default Schedules, Calendars, and SPS, updated.
Update Omnia’s fleet and local item library with current data.
Manage Omnia’s fulfillment systems and production calendars.
Coordinate master schedules and provide operational schedules to Account Executives and Project Managers.
Ensure fleet needs are aligned with production requirements and communicate fleet needs to the Director of Operations.
Manage the designated Fleet Supervisor, fleet inventory systems, and repair and maintenance needs for the assigned fleet.
Manage the designated 5s Leader, Field Supervisors, and Production Managers.
Create incident reports and compile information according to policy for accidents or close calls.
Drive ECF Egress and ECF Ingress standards.
Purchase goods, services, and materials in line with job budgets; obtain superior manager approval for overages.
Complete internal documentation related to purchasing procedures.
Manage job budgets for hours and materials with Production Managers and Field Supervisors to ensure budgets are met.
Approve subordinate expense reports weekly, field staff payroll weekly, and subordinate purchasing requisitions weekly.
Assist with accounts receivable matters if directed by the Director of Operations.
Coordinate with project clients and the designated Account Executive to support customer satisfaction before, during, and after project delivery.
Participate in customer service activities as directed by the Director of Operations or corporate office staff.
Participate in recruiting, hiring, and team-member development; ensure new hires complete orientation according to policy.
Enforce company policies and safety, quality, and excellence rules and guidelines.
Maintain adequate staffing to meet production needs and administer applicable disciplinary protocols.
Manage uniforms and company-purchased tools and equipment assigned to subordinates.
Support Account Executives and Project Managers with estimating and proposal development for new and existing clients.
Seek and obtain referrals for additional work opportunities.
Manage post-sale quality control and establish and maintain quality and warranty programs.
Ensure fleet, uniforms and grooming, facilities, and job sites meet corporate professional-image standards.
Conduct etiquette, behavior, and professional-standards training for subordinates.
Ensure personnel observe safety standards during working hours, at job sites, in public places, in transit, and at branch facilities.
Use written and oral communication skills; interpret information and documents, respond to people and situations, learn and apply new information or skills, work under deadlines, and interact with others.
Travel throughout the market served by the Allentown Service Center and, for training, occasionally to other ECF offices.
Maintain the ability to safely perform the job, pass security background checks, and hold a valid driver’s license free of points from traffic violations or accidents.