Operations Manager

Floor & Decor • New Port Richey, FL

8d

About The Position

The Operations Manager is responsible for store operations and for helping provide every customer with an exceptional shopping experience according to company guidelines for sales, customer service, and associate education. The role helps maintain a safe workplace and safe shopping environment while maximizing store profitability. The Operations Manager works with the General Manager and other store teams on operational execution, customer service, administration, logistics, and associate management. Occasional travel, including by air and car, may be required. The work environment frequently includes a warehouse and moving vehicles, with noise typically ranging from quiet to moderate. Physical duties include exerting force to move objects: 30–60 pounds occasionally, 20–30 pounds frequently, and up to 20 pounds constantly. The role often involves handling or feeling objects and frequently requires standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Duties may be modified to reasonably accommodate individuals with disabilities, and the job description may change as business needs change.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change, and act with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counts and inventory counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention issues as needed.
• Supervise cash-handling practices and communicate as necessary with the corporate finance department.
• Coordinate facility management to support the safety and security of customers and employees.
• Help the General Manager manage controllable expenses within budget and drive profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and improve customer service by fostering a friendly, helpful, knowledgeable, and responsive environment for customers and coworkers.
• Engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure scheduling coverage, particularly during peak traffic periods.
• Interface with corporate headquarters employees.
• Keep records and report on inventory, HR-related matters, and cash-office records.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and associated claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets in coordination with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store follows COP/SOPs and manage direct reports to support performance.
• Monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed