Operations Manager
Waste Management, Inc. (WM)•Heiskell, TN
About The Position
The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and performance-managing drivers and helpers. The role builds and maintains positive relationships with frontline employees and spends most of the day in the field with them. The position operates across office and plant/field environments, using standard office equipment. The preferred start time is 5 a.m.
Requirements
- Associate's degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
- At least 18 years of age.
- Legally eligible to work in the country where the position is located.
- Valid driver's license upon hire.
Nice To Haves
- Experience managing large teams.
- Two to four years of operations management experience.
- Successful completion of the WM Operations Manager Trainee program.
- 5 a.m. start time.
Responsibilities
- Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
- Meet with new frontline employees daily to support consistent communication and onboarding.
- Provide timely and consistent touchpoints with frontline employees.
- Review best practices regularly to enhance daily performance.
- Understand and support frontline employees’ career goals and progress.
- Identify improvement opportunities and collaborate with frontline employees to support continued success.
- Practice coaching conversations and seek feedback on them.
- Lead by example to make safety practices paramount for each employee.
- Teach and develop employees’ understanding of the WM Way.
- Conduct root cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies, such as the Department of Transportation.
- Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up when appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Personal days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
