Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team, responsible for driving store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role helps maintain an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role includes leading store crew members, supervising and directing store activities, communicating information openly and promptly, supporting operational and service improvement plans, and assisting customers with questions, problems, and complaints while promoting CVS customer service practices.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent issues at the store.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store’s crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management, employee staffing, training and development, and financial management.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
