Operations Manager

Walmart • Newport News, VA

12d • Onsite

About The Position

The Operations Manager oversees operational execution and associate development in an assigned area of a Walmart facility. The role supports community outreach and sustainability efforts, ensures compliance with company policies, safety controls, asset protection requirements, and quality standards, and directs action plans to address deficiencies. It also models exceptional customer service, resolves customer issues, and leads process improvements to promote a high-quality customer experience.

The Operations Manager assists the Store Manager in achieving sales and profit goals by reviewing profit and loss statements, controlling expenses, and contributing to budget forecasting. The role coordinates business activities and stakeholder relationships, sets and tracks goals, identifies opportunities for improvement, and supports company initiatives. It provides supervision and development for associates through hiring, training, mentoring, assigning duties, evaluating performance, recognizing contributions, and fostering a workplace where associates feel a sense of belonging. The role is expected to uphold Walmart’s values, ethics, and standards, and support continuous learning and improvement.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Must attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Initiate, direct, and participate in community outreach programs and maintain relationships with individuals and groups in the community.
• Represent the company to external organizations and promote company-sponsored programs, events, and sustainability efforts.
• Ensure compliance with company policies and procedures, asset protection and safety controls, and quality assurance standards.
• Oversee safety and operational reviews and implement action plans to correct deficiencies.
• Hire, train, mentor, supervise, and develop hourly associates; assign duties, evaluate performance, provide recognition, and communicate expectations.
• Promote a belonging mindset and provide feedback to help associates achieve business goals.
• Model and support exceptional customer service, resolve customer needs and complaints, and lead process improvements.
• Assist the Store Manager in achieving sales and profit goals by reviewing profit and loss statements and helping control expenses.
• Develop plans to address deficiencies in financial performance and contribute to budget forecasting by analyzing economic trends and community needs.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and identify improvement opportunities.
• Support company mission, values, ethics, and standards by implementing action plans and providing guidance on business processes and practices.
• Demonstrate Walmart’s values, promote accountability and continuous improvement, and support the company’s goal of becoming a regenerative company.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree