Operations Manager

Waste Pro•Monroe, NC

11d

About The Position

The Operations Manager oversees, coordinates, supervises, plans, administers, trains, and provides logistical support to one or more facilities. The role focuses on the safe and successful collection, transportation, and disposal of residential and commercial solid waste and recyclables. The manager drives continuous improvement in operations, client service, and employee performance; maintains business commitments and service-level agreements; and develops a high-performance team. Key responsibilities include determining staffing levels for seasonal demand, monitoring metrics, measuring performance, and working with divisional and district leadership to meet objectives, provide reporting and training, coach employees, and escalate concerns as needed. The position oversees transportation, hauling, and support operations; maintains customer service and environmental standards; manages operational metrics, budgets, resources, equipment, and costs; and supports safety, regulatory compliance, employee relations, and training. It also involves working with municipal agencies and community groups, observing routes, optimizing routing, and responding to critical incidents at any time of day or night. The normal work setting includes office, field, and maintenance facilities. The role requires a valid driver's license; a CDL is preferred. A person holding a CDL must maintain or be qualified to obtain a DOT Medical Card as required.

Requirements

Associate's degree or equivalent experience, with at least 3 years of experience in transportation, construction, and/or waste services.
At least 5 years of diverse management experience.
Solid project management and resource-planning capabilities.
Ability to lead, direct, and delegate.
Experience and ability to motivate, coach, and counsel effectively.
Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines.
Proficiency with computer applications such as Microsoft Office and Outlook for recording, analyzing, reporting, and sharing information.
Basic math skills and fluency in speaking, reading, writing, and understanding English.
Specialized understanding of DOT and OSHA regulations and requirements.
Experience analyzing processes, summarizing findings, and making recommendations to managers.
Excellent organizational and time-management skills.
Strong interpersonal, analytical, written, and verbal communication skills.
Strong understanding of waste-industry concepts, practices, and procedures.
Demonstrated ability to work with challenging clients and build rapport.
Experience preparing and managing budgets and resolving employee relations issues.
Ability to manage complex, dynamic situations requiring sound strategic and tactical prioritization and urgency.
Valid driver's license.
If holding a CDL, must maintain or be qualified to obtain a DOT Medical Card as required.
Ability to use motor coordination and finger dexterity, including keyboarding, machine operation, and driving, for most of the workday.
Ability to exert physical effort and occasionally lift or move objects weighing 40 pounds or more.
Ability to work around physical occupational risks, including cuts, bruises, machinery, and heavy equipment.
Ability to work regularly in environments with dirt, odors, noise, weather extremes, or similar conditions.

Nice To Haves

CDL license.

Responsibilities

Oversee day-to-day transportation, hauling, and support operations, ensuring strong customer service and refuse hauling without contamination of air, land, or water.
Formulate, manage, and monitor operating metrics; diagnose and improve processes, procedures, operational performance, and customer service.
Participate in developing divisional and district operating budgets and apply best practices for measuring and monitoring performance.
Ensure thorough root-cause investigations of incidents and injuries, with appropriate training, discipline, retraining, and reporting.
Participate in Operations department reviews, including employee selection, coaching, discipline, performance evaluations, and training.
Provide input into termination, compensation, bonus eligibility, and promotion decisions.
Develop short- and long-term goals and action plans with Division/District Managers, the Facility Manager, and the RVP.
Participate in regular P&L reviews and ensure budgets are met; support appropriate resource allocation, equipment utilization and maintenance, and control of labor and material costs.
Interact with local city, municipal, and county agencies to strengthen business relationships, support community involvement, and ensure customer satisfaction.
Work with functional groups to address employee relations issues, build rapport, and promote team spirit.
Assist with developing, implementing, and coordinating divisional and district safety programs; monitor work processes and expenses to improve performance and reduce risk.
Conduct monthly or bi-monthly route observations to verify customer-service standards and compliance with federal, state, and local regulations and contracts.
Monitor routing information to ensure efficient use of vehicles, equipment, and personnel, and close daily routes.
Consult with municipal officials and community groups to develop client relationships and business partnerships.
Monitor compliance with DOT and OSHA requirements.
Liaise with HR and Safety departments to develop and implement technical and non-technical training.
Oversee operational safety training and mentor field operational supervisors in safety processes.
Respond to critical incidents at any time of day or night.
Analyze daily work and seasonal demand to determine appropriate staffing levels and task execution.
Maintain a positive attitude toward leaders, colleagues, direct reports, and customers.
Attend and participate in assigned corporation-sponsored training courses.
Keep up to date on job-appropriate technology used by Waste Pro USA.
Perform additional duties as assigned by the Supervisor.