Operations Manager

Brookshire's•Godley, TX

1d•Onsite

About The Position

Provides oversight in all areas of the store to assist the Store Director in operating a convenient, friendly, and clean shopping experience. Leads and guides Service Specialists and provides training as needed. The role oversees store operations, team performance, inventory, sales and financial processes, customer service, safety, and food quality.

Requirements

High school diploma or GED.
At least 18 years of age; partners must be at least 21 to drive for Company business under the BGC Business Driver Policy.
Two or more years of related experience, or an equivalent combination of experience and/or higher education.
TABC/LACT/AATC certification.
Food Handler certification.
Fuel Operator C training.
Manager Food Safety certification.
Anti-Money Laundering (AML) certification.
Health Insurance Portability and Accountability Act (HIPAA) certification.
Intermediate knowledge of retail grocery store operations and cash registers.
Basic knowledge of Workforce Management (WFM), SAP for reporting, AML regulations, and on-site fuel station procedures.
Basic mathematical skills and ability to count and calculate for cash handling and sales transactions.
Ability to lead and motivate others and communicate effectively in writing and verbally with customers and partners.
Ability to multitask in a fast-paced environment, maintain confidentiality, organize and prioritize work, and manage time.
Ability to perform basic Microsoft Office functions and learn new technology systems, methods, and processes.
Ability to safely use sharp objects, operate manual or electric pallet jacks, safely operate and maintain department equipment, and use precision hand tools.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use close and distance vision, depth perception, or focus; stand or walk continuously; talk and hear frequently; reach, touch, or handle items frequently; push, pull, maneuver, or lift up to 40 pounds frequently and up to 65 pounds occasionally; bend, kneel, or squat frequently; perform fine finger movements occasionally; and climb, balance, stoop, or crawl occasionally.
Regular attendance at work is required.

Responsibilities

Interview, hire, train, develop, schedule, and direct partners; appraise performance, reward and discipline partners, address complaints, and resolve problems.
Review historical data to predict future sales from advertisements and promotions.
Manage inventory using item management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and summarize related issues for upper management.
Check inventory on trucks, unload products, and ensure accurate inventory, product ordering, and associated paperwork.
Open or close the store as assigned and ensure proper procedures are followed.
Inspect products for quality control and food safety standards, and comply with governmental product-origin labeling requirements.
Prepare and verify store deposits and change orders; balance register tills and follow tender policies and procedures.
Notify the Store Director of opportunities to improve processes.
Verify pricing accuracy by communicating with operations support and using handheld scanners.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Provide friendly customer service by greeting customers, answering questions, responding to complaints, and helping customers locate and select products.
Watch for potential hazards, remedy them or place appropriate warnings when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.