Operations Manager

DSV•Hutto, TX

10d•Onsite

About The Position

The Operations Manager is responsible for day-to-day site operations under the direction of the General Manager. The role oversees warehousing, receiving, and shipping to meet company service and cost objectives, and plans inbound and outbound volume, customer communications, space utilization, and equipment management. People-management duties include hiring, training, labor planning, performance appraisals, addressing performance issues, and resolving problems. The manager is expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies. The role manages operational systems and procedures, productivity and service goals, client SLAs and KPIs, continuous improvement, and quality requirements. It plans daily work, assigns warehouse duties, manages staffing and space needs, supports training and development, and keeps senior management and client representatives informed of critical issues. The manager also oversees information systems, customer relationships, budget and financial controls, equipment and facilities, and workplace safety. The position manages warehouse operations supervisors and support staff. The position is based in Vernon, Texas. Available schedules include Wednesday–Friday and Sunday–Tuesday, with alternating Saturdays, from 5:30 a.m. to 6:00 p.m. Overtime may be required as dictated by the business. The role involves working in warehouse temperatures that may range from mild to moderate during warmer and colder months. The work environment usually has low to moderate noise, with rare exposure to fumes, airborne particles, and toxic or caustic chemicals. The stated base pay range is $90,000 annually.

Requirements

High school diploma or GED.
At least 7 years of experience in a logistics, distribution, or relevant environment.
At least 5 years of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal communication skills, including business communication at all levels.
Strong attention to detail and accuracy, with the ability to complete tasks promptly.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures during warmer and colder months, which may range from mild to moderate.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity and service goals and comply with client SLAs, KPIs, and quality-system requirements.
Drive continuous improvement and identify operational efficiencies and cost savings.
Manage and motivate team members, address performance issues, and apply fair supervision, counseling, and discipline as needed.
Collaborate with Human Resources on hiring, training, professional development, performance evaluations, promotions, and wage recommendations.
Plan daily work schedules based on work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review volume demands and plan warehouse-space reorganization and changes to supplies, equipment, or staffing.
Ensure qualified individuals deliver effective training, team members follow DSV and client SOPs, and trainee progress and cultural fit are assessed.
Provide growth and development opportunities, maintain team motivation and customer focus, and conduct routine staff meetings.
Ensure team members are trained and proficient in required information systems, including WMS and client systems; ensure software and hardware needs are handled in accordance with Corporate IT policies.
Manage high customer-service standards and appropriate operational and administrative support for client accounts; maintain client contact, respond to requests, and attend or lead customer meetings.
Coordinate supplier and customer site visits and promote positive client relationships.
Support development of the annual operating budget and manage controls to meet service and operational goals within cost, revenue, and profit parameters; support compliant budgeting and pricing activities.
Manage sanitation, maintenance, security, housekeeping, safety, and equipment programs, including material handling equipment; ensure team members are trained on equipment and recommend relevant technology.
Establish a proactive, participative safety culture; work toward company safety goals, audit warehouse compliance, and ensure applicable statutory health and safety requirements are followed.
Work overtime as dictated by the business and perform other duties as assigned.