Operations Manager
About The Position
The Operations Manager is responsible for inbound operations, outbound operations, or a cross-functional process within a fulfillment center, on a specified shift or across multiple shifts. The role leads teams to meet operational and financial goals, protect employee safety, and consistently achieve customer shipping targets. The manager develops and supports employees, manages labor and timecard accuracy, evaluates team performance, and helps create an environment where employees can grow their careers. The role also supports enterprise initiatives, operational reporting, process changes, and continuous improvement.
Requirements
- Bachelor’s degree from an accredited university or at least 2 years of recognized fulfillment experience.
- Direct leadership experience with an hourly employee population, including attention to employees’ needs.
- Experience with performance metrics, process improvement, and Lean techniques.
- Experience working with a contingent or temporary workforce during peak seasons.
- Ability to handle changing priorities and use sound judgment in stressful situations.
- Leadership experience in a manufacturing, production, or distribution environment.
- Commitment to excellence and high standards.
- Attention to detail.
- Ability to work independently and as a member of teams and committees.
- Versatility, flexibility, and willingness to work amid changing priorities.
- Ability to understand and follow written and verbal process instructions.
- Strong verbal, written, and phone communication skills.
Nice To Haves
- Bilingual ability.
Responsibilities
- Promote workplace safety and help ensure employees return home in the same or better condition than when they arrived.
- Provide attentive leadership and support to direct reports, including listening to their needs.
- Help establish and achieve operational and financial goals.
- Ensure daily timecard information is accurate and manage labor effectively.
- Evaluate and build the team, and foster an environment where employees want to work.
- Coach and teach team members so they learn the operation and can pursue career growth opportunities.
- Align with enterprise-wide initiatives, including process changes and operations reporting.
- Support operational performance improvement, including participation in the Units Per Labor Hour (UPLH) Championship.
- Meet daily shipping targets and build customer confidence.
- Take on other duties and projects as assigned.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Bonus pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
