Operations Manager

DREAM • New York, NY

18d • $80,000 - $90,000

About The Position

The Operations Manager supports school-based staff and school operations by maintaining operational information systems and data, supporting student recruitment and enrollment, managing special projects, and coordinating network-wide academic or operational purchasing. Reporting to the Director of Operations, this role works in a growing, fast-paced environment and contributes to effective school systems, family engagement, and organizational operations.

The position covers office, inventory, facilities, and school-wide systems management; student recruitment, enrollment, and re-enrollment; student information and operational data administration; assessment administration; event and trip logistics; and support for staff training and development. The Operations Manager also helps maintain a welcoming, customer-service-oriented school environment and supports compliance and reporting needs.

Requirements

• Bachelor’s degree.
• At least 2 years of administrative experience.
• Excellent written, oral, and interpersonal communication skills.
• Strong commitment to customer service and understanding of the importance of administrative functions to the organization's mission.
• Outstanding dependability and commitment to being on time and prepared.
• Collaborative team-player.
• Willingness to change priorities at a moment’s notice and a “whatever it takes” attitude.
• Strong computer skills, including proficiency with Microsoft Word, Excel, and Google Suite.
• Strong belief in DREAM’s mission and values, including a desire to make a difference in the lives of students, families, and the community.
• Ability to perform the stated physical demands unless reasonable accommodations are made: standing, walking, bending, reaching overhead, lifting heavy objects, working in tight spaces, handling objects and operating tools, computers, or controls, and using close, color, and peripheral vision and depth perception.

Nice To Haves

• Bilingual Spanish/English.
• Administrative experience in a school or nonprofit setting.
• Knowledge of and experience with school facilities and relevant technologies such as Google Suite, PowerSchool, and DeansList.

Responsibilities

• Manage the school office, greet families and visitors, respond to phone calls and emails, and support school operations and cultural practices.
• Maintain an organized and clean operations office and foster a welcoming, customer-service-oriented environment.
• Create and manage inventory systems for curricular materials and operational purchases; train staff on the ordering system and ensure supplies are inventoried regularly.
• Support timely identification and resolution of facilities issues; participate in walkthroughs with the Director of Operations and develop systems to maintain school aesthetics.
• Support the development and implementation of school-wide operational systems and procedures, including transportation, safety, lunch, procurement, and compliance tracking.
• Manage arrival, dismissal, and attendance systems, and support continuous improvement of school operations.
• Manage student recruitment, enrollment, and re-enrollment under the guidance of the Director of Operations, including family outreach, referral processes, enrollment data, wait lists, discharges, and grade-level enrollment targets.
• Plan and execute family engagement and student recruitment events, including events held on weekends or after hours.
• Maintain accurate scholar information in platforms such as PowerSchool, ATS, and SchoolMint; enter, analyze, and report operational data for school, board, and regulatory purposes.
• Manage centralized systems and distribution of student MetroCards, uniforms, and other materials, and coordinate food services for staff and scholars.
• Support planning and implementation of team-wide events, including professional development, team-building, and organization-wide occasions; serve as a point person for special projects.
• Receive, inventory, print, secure, prepare, distribute, collect, and account for paper assessment materials; coordinate exam logistics and electronic assessment setup verification.
• Support testing administration by monitoring the testing environment, ensuring procedures and regulations are followed, and coordinating scoring and data roll-up as needed.
• Manage facilities setup requests and student and outsourced-staff meal requests for assessments and events.
• Support onboarding and training of new staff, yearlong development of coordinators, and coaching and feedback for operations coordinators.

Benefits

• Medical plans, with the organization subsidizing the majority of employee and eligible family member costs.
• Dental and vision plans.
• Disability benefits.
• Life insurance.
• Up to 12 weeks of fully paid parental leave.
• Flexible spending account options.
• Pre-tax commuter benefits for parking and transit.
• Fitness and entertainment discounts.
• Employee assistance program support.
• 403(b) retirement plan with employer match starting at 4% after one year, with increases tied to tenure.
• Referral, performance, and tenure milestone bonuses.
• Discounted school meals through the in-house Scratch Food Program.
• Tuition reimbursement support.
• Access to a professional development fund.
• School-based 12-month employees receive approximately 48 days off throughout the school year, including holidays, school breaks, personal days, and wellness days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level