Operations Manager - Last Mile

FIDELITONE•Romulus, MI

About The Position

The Operations Manager is responsible for operations, performance metrics, P&L, and inventory management for an assigned operation. The role manages, coaches, and develops direct reports; documents and monitors goals and objectives; and pursues operational excellence through disciplined, consistent execution of processes. The manager develops and administers operational strategies, oversees policies and procedures, contributes to planning and budgeting, and supports financial and organizational goals. The role also maintains and analyzes performance metrics across the client base, participates in quarterly business reviews, and supports the introduction of new operational systems as the business grows.

Requirements

At least 5–10 years of operations and management experience, primarily in logistics and supply chain services, either with a third-party logistics provider or a company heavily involved in this area.
Specific experience with companies providing value-added services in distribution and inventory management for retail and consumer goods companies.
Integrity and dedication to developing a strong organization, with well-developed coaching and counseling skills.
Effective leadership and staff management skills.
Superior business acumen.
Professional conduct and the ability to maintain constructive working relationships with superiors, colleagues, and people inside and outside the company.
Comfort creating and maintaining analytical worksheets in Excel.
Ability to turn data into implications that enable continuous-improvement opportunities.

Responsibilities

Direct, develop, implement, disseminate, and administer operations strategies and objectives to help achieve organizational goals.
Direct operations to meet organizational financial objectives and goals.
Establish and maintain operational policies and procedures, oversee compliance with Company policies, evaluate systems and procedures, and implement changes as needed.
Contribute to short- and long-range planning and the establishment and assessment of the annual operating budget.
Ensure efficient and economical performance in relation to profit and year-end goals.
Participate in investigating and implementing new services, manufacturing processes, and product or systems technologies.
Participate in quarterly business reviews with business development.
Support the introduction of new operational systems as part of new business growth.
Maintain and measure key metrics across the full client base and apply analytical thinking.
Manage, coach, and develop direct reports; document and monitor goals and objectives.
Demonstrate FIDELITONE's values—Curious, Customer-Centric, Accountable, and Collaborative—and promote and recognize them throughout the organization.