Manager, Last Mile Operations

RXO, Inc. • Dallas, TX

5d

About The Position

As a Manager, Last Mile Operations at RXO, you will connect with customers, assist with route planning and monitoring, and oversee daily last-mile operations. The role manages contract carriers and staff, supports efficient delivery routes, and ensures work is completed accurately and within established time frames. The manager also trains and develops employees and contract carriers, addresses operational issues, and ensures compliance with corporate warehouse policies and procedures.

Requirements

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, such as Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel occasionally between branches and regions.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual in English and Spanish, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

• Oversee daily contract-carrier operations, including maintaining contractor schedules, monitoring routes and reports, and fostering positive working relationships with carriers and helpers.
• Develop and mentor staff, help them reach goals, and train them on company policies and procedures.
• Interview, hire, discipline, and resolve issues as part of managerial responsibilities.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Use route-planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure all work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed