Manager, Last Mile Operations

RXO • Dallas, TX

4d

About The Position

RXO is a provider of transportation solutions, using technology and a broad network to help shippers and carriers transport goods across North America. The Manager, Last Mile Operations oversees daily contract-carrier operations, supports route planning and monitoring, and works with employees, carriers, helpers, dispatchers, and customers to deliver efficient service. The role includes managing staff and operational resources, ensuring policy compliance, and improving delivery-route efficiency.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, including Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel occasionally between branches and regions.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual English/Spanish language skills, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

• Oversee daily contract-carrier operations, including schedules, routes, reports, and relationships with contract carriers and helpers.
• Develop and mentor staff, and train them on company policies and procedures.
• Interview, hire, train, discipline, and manage employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and resolve complaints and problems.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Use route-planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify operational problem areas and restructure routes to improve efficiency.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts for eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed