Operations Manager

Atoms•San Francisco, CA

5d•$115,000 - $134,000•Onsite

About The Position

The Operations Manager is the end-to-end owner of market operations, leading a high-performing team, delivering key performance metrics, and driving continuous improvement. The role leads day-to-day execution while scaling processes, improving efficiency, and enhancing the driver and passenger experience. It requires a high-agency operator who is comfortable in fast-paced, ambiguous environments and willing to solve problems from first principles. The Operations Manager owns depot performance, costs, team performance management, and fleet operations, including vehicle health, availability, onboarding, and uptime. The role develops talent and team accountability, leads high-impact projects from ideation through execution, and works across departments to align strategy with frontline execution. This position is based onsite at Atoms’ San Francisco office, five days a week.

Requirements

Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field.
At least 5 years of experience in operations, logistics, or fleet-based startups, with responsibility for execution, problem-solving, and performance management in fast-paced environments.
At least 3 years of direct people leadership experience, including hiring, coaching, and holding teams accountable in hourly or shift-based workforces.
Experience managing fleet operations, focused on vehicle uptime, utilization, and operational efficiency.
Strong analytical skills, including using data to identify bottlenecks, prioritize initiatives, and drive continuous improvement.
Strong written and verbal communication skills to align field teams and headquarters stakeholders.
Builder mindset and product orientation, with interest in creating systems, improving workflows, and collaborating with technology teams on tools and process design.
Self-directed, high-ownership approach and ability to thrive in ambiguity and move quickly from insight to action.

Responsibilities

Own and drive end-to-end depot operations, ensuring performance and execution exceed metric goals.
Manage costs and performance across operations team members, maintaining a lean, high-output team.
Oversee fleet operations, including vehicle health, availability, and onboarding, to maximize uptime and reduce unnecessary downtime.
Use data and first-principles analysis to solve operational problems and deliver results.
Coach, give feedback to, and develop high-performing teams; foster accountability and build future leaders.
Identify and lead high-impact projects that improve efficiency, scalability, and customer experience from ideation through execution.
Promote a culture of action and operational excellence, surfacing and resolving problems quickly.
Find opportunities to automate, streamline, or rethink processes to improve scalability.
Connect business needs across departments, ensuring alignment, communication, and accountability from strategy through frontline execution.
Use data and feedback loops to continuously improve operations and refine the market roadmap.