Operations Manager

Reconstruct • Chicago, IL

8d • Onsite

About The Position

The Operations Manager owns the end-to-end process that turns 360° imagery and video walkthroughs into accurate, customer-ready floor plans, digital twins, and asset data. This hands-on leadership role sets quality standards, optimizes workflows, and is accountable for the final product delivered to customers in healthcare, construction, and facilities management.

The manager leads a small, close-knit team of specialists and interns while also contributing directly to technical work, including diagnosing registration and alignment issues, assessing whether captures are production-ready, and verifying scale, coordinates, and asset placement. The role partners with Operations and Engineering to automate recurring quality-assurance steps and works with customer-facing teams to align promises with deliverables. The position reports to the VP of Operations and works closely with Operations, Engineering, and Go-To-Market teams. It is based in-office five days per week, with occasional travel to customer sites throughout the United States.

Requirements

• Experience as an operations manager, customer success manager, or equivalent.
• Track record of building and/or improving quality-assurance processes, standard operating procedures, and operational metrics.
• Strong written and verbal communication skills, including the ability to document standards clearly and explain technical issues to non-technical customers and stakeholders.
• Comfort operating in a fast-moving, growth-stage environment where processes are being established.
• Work in-office five days per week and travel occasionally to customer sites throughout the United States.

Responsibilities

• Own final deliverables for operations, facilities, and compliance customers in healthcare and construction.
• Define and maintain accuracy and quality standards, including tolerances, acceptance criteria, escalation paths, and supporting documentation.
• Hire, train, and manage operations interns and reality capture staff.
• Track throughput, turnaround time, rework rates, and accuracy metrics; report results to leadership and use them to drive process improvements.
• Partner with Engineering and Operations to prioritize improvements, automate quality-assurance steps, and feed learnings back into the platform.
• Serve as the technical point of contact for customers on capture requirements, deliverable specifications, and accuracy questions, particularly for healthcare facility and construction clients.
• Plan capacity and scheduling across concurrent customer projects, including coordination with field capture teams.
• Diagnose registration and alignment issues, assess capture readiness for production, and verify scale, coordinates, and asset placement.
• Work with customer-facing teams to ensure that customer promises align with delivered products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed