Operations Manager

CVS Health • Humble, TX

6d • $19 - $29

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps drive store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role maintains an engaged and productive team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager.

The role includes leading store crews, supervising and directing their activities, communicating information openly and promptly, and supporting operational and service improvement plans. It also involves helping customers with questions, problems, and complaints, and promoting CVS customer service practices by greeting customers, offering help, and thanking them.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, and policy implementation.
• Support sales and inventory management, employee staffing, training and development, and financial management.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED