Operations Manager

WM•Marquette, MI

24d•Hybrid

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The position requires establishing and maintaining positive relationships with all front-line employees and involves spending the majority of the day in the field with them. The role also includes ensuring new frontline employees have the necessary tools, instruction, and feedback for successful daily duties, meeting with them daily for consistent communication and support, and providing regular touchpoints. A focus on understanding and progressing frontline employee career goals, identifying and addressing improvement opportunities, and actively practicing and seeking feedback on coaching conversations are key aspects. The role involves leading by example to ensure safety practices are paramount and teaching an understanding of the WM Way. Additionally, it includes conducting Root Cause Investigations for all injuries and incidents, documenting and maintaining records required by regulatory agencies, reviewing and auditing documentation related to route operations daily, and visiting customers and customer sites to evaluate and resolve safety issues.

Requirements

Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid Driver's License.

Nice To Haves

Successful completion of the WM Operations Manager Trainee program.

Responsibilities

Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
Establish and maintain positive relationships with all front-line employees.
Spends the majority of the day in the field with frontline employees.
Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties.
Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance.
Focus on understanding and progress of frontline employee career goals.
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way.
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.