Operations Manager

Smith+Nephew•Phoenix, AZ

26d

About The Position

The Operations Manager leads a Logistics Team and is responsible for operational performance across an assigned district, territory, or area, depending on the market. The role manages inventory and asset processes to support efficient operations, maximize asset utilization, and minimize unnecessary inventory and instrument investment. It promotes a culture of Care, Collaboration, and Courage and builds strong partnerships between Sales Management and Logistics. The position operates in a highly matrixed environment, partnering with multiple stakeholders, and requires working knowledge of company products, operating systems, and medical procedures. Performance is measured against established Key Performance Indicators (KPIs). The manager oversees asset and inventory activities, including consignment documentation, physical inventory counts and reconciliation, utilization analysis, and strategies to achieve asset utilization goals. The role monitors KPI performance, addresses gaps, implements corrective actions, contributes to best practices and process improvements, and analyzes operational activities affecting the P&L of assigned areas. The position leads and develops the assigned team, manages logistics and inventory workflows, maintains standard work and audit readiness, and provides training and operational support. It ensures compliance with quality, regulatory, health, safety, and environmental requirements, maintains warehouse housekeeping standards, and coordinates timely product recalls with Quality and Regulatory teams. The manager learns and navigates systems such as MoveMedical and ERP platforms including SAP, AX, WebOps, or TOTVS. Domestic travel is less than 50%.

Requirements

High School Diploma or equivalent required.
5–8 years of relevant experience in logistics, supply chain, warehouse operations, inventory management, operations, or a related field.
Demonstrated experience managing day-to-day operational activities and driving performance against operational KPIs.
Ability to foster an environment where employees feel comfortable sharing ideas and voicing opinions.
Courage and ability to have crucial conversations with employees and stakeholders.
Ability to coach employees to solve problems and improve business performance.
Ability to act as a change agent through influence and leading by example.
Ability to establish standards for effective warehouse and logistics operations and hold teams accountable to those standards.
Strong communication skills and ability to convey and interpret information across audiences and situations.
Ability to lift up to 75 pounds.
Ability to stand, walk, bend, stoop, push, and pull for extended periods.

Nice To Haves

Bachelor's degree in Business Administration, Supply Chain, Operations, Industrial Engineering, or a related field preferred.
Armed Services experience, particularly within logistics or supply chain, highly preferred.
2+ years of people leadership or supervisory experience preferred, including responsibility for team performance, development, and day-to-day operations.
Experience within a regulated environment, the medical device industry, or field-based logistics operation preferred.
ASCM, Six Sigma, Lean, or Project Management certification desired.

Responsibilities

Ensure consignment locations have valid consignment agreements and/or custody cards, as required, and perform field cycle counts as needed.
Manage physical inventory activities, including preparation, counts, reconciliation, and required adjustments, to support company variance goals.
Analyze instrument and implant utilization with Sales Management and the sales force to identify opportunities to improve asset utilization.
Evaluate inventory asset levels and execute strategies to maximize utilization, support sales performance, and achieve company asset utilization goals.
Implement tiered accountability for Tier 1 and Tier 2, and Tier 3 based on the market, sharing outcomes with senior management as appropriate.
Monitor performance against applicable KPIs, address performance gaps, implement corrective actions, and escalate for support when required.
Participate in developing best practices, SOPs, process improvements, system enhancements, and reporting for company-wide application.
Analyze operational activities affecting the P&L of assigned areas, including stock withdrawal budgets, freight, and courier usage, based on market requirements.
Lead day-to-day management of the assigned team, including attracting, engaging, training, developing, empowering, and retaining employees.
Own employee engagement and related action plans for assigned teams.
Assign and manage logistics and inventory workflows to ensure compliance with established processes and SOPs.
Monitor KPI performance and adherence to standard work and required daily, weekly, monthly, and quarterly activities while maintaining audit readiness.
Ensure ongoing training for logistics personnel and/or sales representatives on compliance topics, operations, SOPs, processes, and systems.
Provide operational training and support to other areas and Company locations as required.
Ensure adherence to applicable quality, regulatory, health, safety, and environmental policies, procedures, protocols, and requirements.
Maintain appropriate housekeeping standards and a clean, orderly work environment in warehouse areas.
Manage product recall activities in a timely manner and coordinate with Quality and Regulatory teams to ensure compliance procedures are followed.
Learn and effectively navigate MoveMedical and ERP platforms, including SAP, AX, WebOps, or TOTVS.