Operations Manager

Ulta Beauty, Inc.•Huntsville, TX

18d•Onsite

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that supports top-line sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail-store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field processing, and inventory adjustments. The role drives store performance through sales, inventory results, and operational compliance; talent acquisition, training, and development; and adherence to standard operating procedures and compliance standards. It requires operational excellence, results orientation, adaptability, and the ability to lead, influence, and develop a team. The OM promotes store performance and profitability, analyzes reporting, supports scheduling and payroll goals, and performs guest-facing makeup applications, skincare analysis, and product demonstrations. The role recruits and develops talent, supports associate training and performance management, builds vendor partnerships, and models operational excellence. It ensures compliance with company policies and standards; executes merchandising, inventory, supply, safety, cash-management, and loss-prevention processes; and communicates business trends and operational needs to field leadership. This role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is required. The work involves continuous mobility throughout the store, lifting or moving up to 25 pounds, frequent bending and reaching, handling objects, and frequent computer and phone use.

Requirements

2–3 or more years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reports, managing payroll budgets, and controlling expenses.
Retail management experience, including inventory monitoring, operational excellence, service culture, and merchandising execution.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals covering retail and service sales, guest loyalty and credit, payroll, omni-channel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use sales forecasts and payroll budgets to support scheduling and workload completion, and communicate store needs to the General Manager.
Review and respond to financial and operational reports, store visits, and audit results.
Use company programs and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, addressing staffing needs and open positions.
Build an engaged, inclusive team through collaboration, communication, and support for associate growth.
Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Ensure direct reports participate in ongoing brand and category training.
Establish vendor partnerships to support shipment and planogram expectations.
Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program to support guest experience and store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling and task-management tools to manage schedules, attendance, priorities, and store workload.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention standards.
Complete day-to-day inventory control processes and theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.