Operations Manager

Easterseals New Jersey • Millville, NJ

17d

About The Position

The Operations Manager oversees all production operations in extended employment and delivers services that achieve high quality and profitable financial outcomes. The role collaborates with internal teams on production quality control, work distribution, skills assessment, and business leads, while ensuring responsive customer service to internal and external stakeholders. The manager also supports consumers in developing positive work behaviors, work ethics, and soft skills.

The position requires a high school diploma or equivalent, at least three years of business experience, and one year of supervisory or leadership experience. A valid, active driver's license is required. Familiarity with forklift safety and operations is preferred. The schedule is full-time, Monday through Friday, 8:30 AM to 4:30 PM.

Requirements

• High school diploma or equivalent.
• At least three years of business experience.
• At least one year of supervisory or leadership experience.
• Valid and active driver's license.
• Business acumen to maintain close business relationships.
• Effective verbal and written communication skills with diverse populations.

Nice To Haves

• Familiarity with forklift safety and operations.

Responsibilities

• Provide leadership and support to direct reports and consumers to help achieve successful outcomes.
• Supervise production operations to ensure profitable outcomes for extended and supported employment.
• Ensure production meets the highest quality standards and specific contractual requirements.
• Recommend ideas to improve services and operations.
• Communicate effectively with internal and external stakeholders in support of services and consumers' production goals.
• Oversee accurate records related to regulatory compliance and internal standards.
• Cultivate and maintain relationships with customers and consumers.
• Maintain inventory of all products.
• Conduct surveys, audits, and inspections of the site and surrounding environment.
• Create reports assessing quality, utilization, outcomes, and fiscal sustainability.
• Implement corrective procedures and processes when necessary.
• Model positive and appropriate work behaviors and work ethics for consumers, and support their soft-skill development.

Benefits

• Medical, dental, and vision coverage, plus flexible spending accounts.
• Employer-paid life, AD&D, and long-term disability insurance.
• 403(b) retirement plan with employer match.
• Paid time off, holidays, medical leave, and PTO buy-back options.
• Direct deposit and payroll cards.
• Employee assistance program.
• Wellness program.
• Referral bonuses and recognition program.
• Paid orientation and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED