Operations Manager

Allied Universal • Atlanta, GA

24d

About The Position

Allied Universal is hiring an Operations Manager to manage onsite Account Managers and ensure client satisfaction and strong Security Professional performance across one or more security locations and client sites. The role supports a high-profile client, drives operational metrics, and promotes employee engagement and an exceptional employee experience in alignment with the company’s iCARE Leadership approach.

The Operations Manager builds client relationships, oversees service delivery and security operations, and manages operational improvement, safety, risk mitigation, and security-system projects. The role is based in Atlanta, Georgia 30339, and offers an annual salary of $55,000.

Requirements

• High school diploma or equivalent.
• At least 7 years of management experience in a high-volume workforce environment or service industry.
• At least 5 years of experience in the private security industry.
• At least 2 years of experience in security management.
• At least 2 years of experience driving operational goals and metrics.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, budgeting, and financial reporting; ability to interpret simple financial data for decision-making.
• Ability to understand complex electronic access control, video surveillance, and security design concepts and procedures.
• Excellent oral and written communication skills.
• Highly proficient project management skills, including planning, organizing, and innovative problem-solving.
• Proficient computer skills.
• Demonstrated leadership skills suited to managing across a matrixed organization.

Nice To Haves

• Law enforcement, military, or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, coach, support, and recognize Account Managers; foster accountability, collaboration, inclusion, open communication, professional development, and succession planning.
• Build and maintain relationships with representatives of a high-profile client, understand their security needs, and ensure client satisfaction.
• Develop and implement corrective action plans for operational improvement opportunities.
• Oversee Account Managers and deliver high-quality client service in accordance with industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform.
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
• Promote workplace safety and develop action plans to prevent work-related injuries.
• Ensure consistent security officer service delivery across multiple sites.
• Stay informed about operational, procedural, and systems topics affecting the guard program.
• Participate in and ensure accurate processing of Allied Universal invoices for customer management review and payment approval.
• Manage security system installation, upgrade, and service projects.
• Coordinate with security integrators serving the customer.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED