Operations Manager

McCorquodale Transfer, LLC•Mobile, AL

11d•$30 - $35•Onsite

About The Position

McCorquodale Transfer is seeking an experienced, hands-on Operations Manager to oversee daily moving, transportation, and warehouse operations while actively supporting field crews. This working management position combines operational leadership, customer service, logistics coordination, and physical labor. The manager leads by example, working alongside crews, operating moving trucks, handling furniture and household goods, and performing Crew Leader or Professional Mover duties as needed. The position includes approximately 30–40% travel and requires schedule flexibility and additional hours when operational needs require. The Operations Manager coordinates crews, dispatch, routes, vehicles, equipment, job progress, budgets, and resources. The role also supervises and develops employees, maintains customer relationships, addresses service issues, oversees equipment and safety, and manages operational records and performance indicators. The manager works with field, sales, warehouse, administrative, and leadership teams to support efficient daily operations. This is a physically active, field-oriented management position, not an exclusively office-based role. It requires regular participation in moving, loading, unloading, transportation, and other field activities, as well as the ability to transition between management and hands-on work.

Requirements

At least five years of experience in operations, logistics, transportation, moving services, or a related field; supervisory or management experience is preferred.
Valid driver's license and an acceptable driving record under company requirements.
Ability to safely operate company vehicles and meet applicable licensing and DOT qualification requirements.
Ability to supervise, train, and motivate employees in a fast-paced, physically demanding environment.
Strong organizational, scheduling, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities while maintaining professionalism and attention to detail.
Proficiency in Microsoft Office and ability to learn company scheduling, reporting, and operational systems.
Willingness and ability to perform physical moving duties and work alongside field crews.
Ability to travel approximately 30–40% as required by business needs.
Ability to lift, carry, push, pull, and maneuver heavy furniture, equipment, and household goods, with appropriate assistance and equipment when necessary.
Ability to stand, walk, bend, kneel, reach, climb, and perform repetitive physical movements throughout the workday.
Comfort working indoors and outdoors in varying weather conditions, including heat, cold, and humidity.
Ability to enter and exit moving trucks, navigate stairs, and work in residential, commercial, and warehouse environments.
Ability to operate moving equipment and company vehicles safely.
Availability for extended hours or adjusted schedules when operational demands require.

Nice To Haves

Previous experience in the moving, transportation, furniture delivery, or logistics industry is strongly preferred.

Responsibilities

Oversee daily moving, transportation, and warehouse operations to support efficiency, productivity, and customer satisfaction.
Coordinate crew schedules, dispatch assignments, truck availability, routes, staffing, equipment, and daily operational needs.
Monitor job progress and address delays, staffing concerns, and other operational challenges.
Ensure jobs are completed safely, efficiently, and according to company standards.
Assist with budgeting, labor management, expense monitoring, and resource allocation.
Identify opportunities to improve workflows, productivity, service quality, and profitability.
Participate in residential and commercial moves, deliveries, installations, and other field services.
Perform Crew Leader, Professional Mover, or Driver duties when operational needs require.
Operate company vehicles, including moving trucks, in accordance with licensing requirements, DOT regulations, and company policies.
Load, unload, pack, wrap, protect, transport, and position customer property; assist with furniture assembly, disassembly, and placement.
Lead crews at job sites, reinforcing safe handling, efficient workflows, and professional customer interactions.
Provide direct field support for staffing shortages, job complications, and customer needs, and evaluate crew performance and service quality.
Supervise, coach, train, and support drivers, movers, crew leaders, and warehouse personnel.
Conduct performance evaluations, provide feedback, address employee concerns with Human Resources, and assist with onboarding and development.
Promote accountability, teamwork, professionalism, and a positive work environment.
Serve as a customer contact for scheduling, service expectations, job progress, and operational concerns; answer inquiries and provide timely updates.
Resolve complaints and service issues, communicate with customers at job sites, maintain client and business-partner relationships, and address damage incidents according to company procedures.
Oversee the use, inspection, cleanliness, maintenance, stocking, and preparation of company vehicles, equipment, and moving supplies.
Monitor inventory and equipment availability and enforce safe lifting, loading, equipment handling, and other company safety standards.
Ensure compliance with DOT requirements, transportation regulations, and company policies; report vehicle concerns, hazards, accidents, injuries, and property damage.
Ensure employees are trained and equipped to perform their duties safely.
Maintain accurate operational records, job documentation, schedules, and reports.
Monitor performance indicators such as labor efficiency, job completion, customer satisfaction, and service quality; review job hours and expenses to identify improvements.
Communicate with field employees, customers, management, and other departments, and collaborate with sales, warehouse, administrative, and leadership teams.
Respond promptly to calls, messages, and operational issues throughout the workday, and perform additional duties as assigned.