Operations Manager

Floor & Decor • Tolleson, AZ

7d

About The Position

The Operations Manager is responsible for all aspects of store operations, providing every customer with an exceptional shopping experience consistent with company guidelines for sales, customer service, and associate education. The role helps maintain a safe workplace and shopping experience while maximizing store profitability. The Operations Manager assists the General Manager with store operations, customer service, administration, warehouse and logistics, and associate management, and may perform additional managerial duties as necessary.

The role includes occasional travel, including air and car travel. The employee is frequently exposed to a warehouse environment and moving vehicles; noise is typically quiet to moderate. Physical requirements include occasionally exerting 30–60 pounds of force, frequently exerting 20–30 pounds, and constantly exerting up to 20 pounds to move objects. The employee often handles or feels objects and frequently stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls. Duties may be modified to reasonably accommodate individuals with disabilities. The job description may change as business needs and job requirements change.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change, and act with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, handling objects, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counts and inventory counting to maintain inventory integrity.
• Assist the General Manager with store-level human resources and loss-prevention issues as needed.
• Supervise cash-handling practices and communicate as necessary with the corporate finance department.
• Coordinate facility management to support the safety and security of customers and employees.
• Help the General Manager control controllable expenses and drive profitability within budget.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support and model customer service that is friendly, helpful, knowledgeable, and prompt for customers and co-workers.
• Engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, particularly during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain inventory, HR-related, and cash-office records and reports.
• Ensure e-commerce web orders, including samples, are shipped out.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers’ compensation matters and associated claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and define workloads for associates.
• Ensure the store follows COP/SOPs and manage direct reports to support performance.
• Monitor associate retention and career development and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed