Operations Manager, DC

ALO•Fort Worth, TX

About The Position

The Operations Manager provides leadership and supervision to an operations team within a value stream, with the goal of building a world-class operations team. The role oversees inbound operations, pick/pack operations, outbound shipments, and inventory, and ensures departmental and support personnel focus on continuous improvement and a lean culture across inventory, people, and processes. The manager is accountable for client service-level agreements and site quality and fulfillment targets, and develops day-to-day operational strategy to support safe, productive operations. The position leads performance management and associate development, coordinates shift directives, engages with clients on operational matters, and oversees quality assurance, training, standard operating procedures, continuous-improvement initiatives, and value-stream budgeting. The role may include responsibility across a full work week, including second-shift and weekend/donut shifts if applicable.

Requirements

High school diploma or GED required.
At least 2 years of progressive operations experience in a manager role.
Experience leading up to 100 associates.
Experience creating productivity improvements through continuous-improvement efforts.
Experience with process-improvement approaches such as Lean or Six Sigma, or similar.
Execution-focused and performance-oriented.
Ability to be flexible.
Strong verbal and written communication skills.
Strong motivational skills.
Awareness of internal customer requirements.
Ability to collaborate and drive performance.
Ability to analyze data, identify defects, and conduct root-cause analysis.
Ability to identify process opportunities that create growth.
Ability to establish or enhance quality-control procedures.
Capacity to learn all operational functions.
Ability to coach, mentor, and motivate direct reports.
Ability to influence and collaborate with peers and upper management.
Proficiency with Microsoft Office, especially Excel.
Intermediate math skills.

Nice To Haves

Bachelor’s degree strongly preferred.
Six Sigma certification preferred.

Responsibilities

Meet client SLA agreements and site-specific quality and fulfillment targets.
Develop and manage day-to-day operational strategy to ensure safe and productive campus operations.
Contribute to the development of direct reports.
Manage the full work week for assigned client or clients, including second-shift and weekend/donut shifts if applicable.
Lead the Individual Performance Management program for the area.
Plan, prioritize, and communicate shift directives to support efficiency, accuracy, and quality.
Interact with clients on operational topics.
Oversee quality assurance, including establishing metrics, applying industry best practices, and developing tools and processes to meet quality goals.
Conduct performance evaluations and provide feedback to direct reports, including salaried members of management.
Promote and develop a culture of continuous improvement within the value stream.
Deliver productivity and improvements in line with KPIs.
Own lean process improvement and continuous-improvement initiatives.
Organize and manage resources to improve safety, quality, customer service, and cost.
Keep training and skills-development programs and value-stream SOPs current and maintained.
Promote accountability, engagement, and associate empowerment.
Manage relationships with on-site seasonal staffing representatives and advise the Director of Operations on seasonal labor needs.
Manage the value-stream budget.
Perform other duties assigned by a supervisor or manager.