DC Operations Manager

Ulta Beauty, Inc. • Dallas, TX

3h

About The Position

The DC Operations Manager leads cross-functional teams of non-exempt associates to improve processes, achieve financial and operational excellence, and support retail, operational, service-related, and E-Commerce functions. The role is primarily responsible for managing and implementing operational upgrades while maximizing people, process, and performance to achieve service excellence. Success requires cross-functional partnership and the ability to influence people at all levels of the organization.

The manager champions Ulta Beauty’s mission, vision, and values; aligns team accountability and execution with company strategy; identifies business needs and performance opportunities; and delivers solutions within time, cost, and scope constraints. The role measures process-change impact, coordinates initiatives and change management across the enterprise, and determines efficient workflows and ways to improve asset and associate utilization.

The position also supports associate engagement and development, partners with leadership on culture and people strategies, plans non-exempt staffing needs, and leads building-wide performance management activities. It includes rotational 24/7 on-call support, a flexible full-time schedule covering days, evenings, weekends, and holidays, travel including overnight stays, and visits to stores to understand the store experience and collaborate with field partners.

Requirements

• Strong leadership and team-building skills.
• Demonstrated knowledge of distribution and E-Commerce operations in a retail environment.
• Ability to lead cross-functional teams with diverse goals and responsibilities.
• Demonstrated skill in driving initiatives related to teams, projects, and quality.
• Excellent analytical and organizational skills, including troubleshooting, prioritizing, and multitasking.
• Ability to quickly learn business processes outside one's area of expertise.
• Nimbleness and innovation in applying process improvement initiatives.
• Strong computer skills, specifically MS Office and WMS applications.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to stand or sit for long periods of time and accept exposure to distribution center conditions, including loud noises, variable temperatures, dust, and strong cosmetic or fragrance scents.

Nice To Haves

• Bachelor’s degree preferred, but not required.

Responsibilities

• Champion and model Ulta Beauty’s mission, vision, and values.
• Influence accountability for planning, executing, and achieving objectives aligned with company growth and profit strategy.
• Identify patterns, anticipate business needs, and drive performance.
• Deliver efficient and effective solutions within time, cost, and scope constraints.
• Identify strategic trade-offs between store labor, inventory availability, and upstream expenses.
• Measure process-change effects and accurately quantify their impact.
• Collaborate cross-functionally to launch initiatives and track and analyze performance.
• Raise awareness across the enterprise of process-change impacts and facilitate proactive change management for project rollouts.
• Influence stakeholders to achieve results autonomously.
• Determine efficient operation sequences and workflows, and recommend methods to maximize asset and people utilization.
• Recommend ways to improve associate efficiency and reduce wasted time and effort, including restructuring duties and reorganizing workflow or job setup.
• Participate in training and testing for new systems and processes as part of implementation plans.
• Lead and execute best practices that promote associate engagement and enablement.
• Partner with leadership to develop culture action plans aligned with people strategies and business initiatives.
• Identify ways to build and implement talent capabilities and opportunities for training and development.
• Plan and drive operational non-exempt staffing needs.
• Lead building-wide performance management plans with the leadership team.
• Participate in talent calibration, culture survey action planning, goal setting and rollout, performance review consultation, and IDP creation and execution.
• Provide rotational 24/7 on-call support for the operation.
• Travel, including overnight stays, and visit stores to understand the store experience and collaborate with field partners.

Benefits

• Eligible associates may earn additional compensation under the company’s bonus plan.
• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed