Operations Manager, DC

ALO•North East, MD

About The Position

The Operations Manager provides leadership and supervision to an operations team within the same value stream, with the goal of creating a world-class operations team. The role oversees inbound, pick/pack operations, outbound shipments, and inventory, while ensuring departmental and support personnel focus on continuous improvement and supporting a lean culture across inventory, people, and processes. The manager is accountable for client service-level agreements and site quality and fulfillment targets. They plan and direct daily operations, develop direct reports, manage performance, communicate shift priorities, interact with clients, oversee quality assurance, and deliver productivity improvements in line with KPIs. The position also owns lean and continuous-improvement initiatives, manages value-stream resources and budget, maintains training and standard operating procedures, and coordinates with seasonal staffing representatives. The role may include responsibility for second-shift and weekend/donut shifts when applicable.

Requirements

Bachelor’s degree strongly preferred; high school diploma or GED required.
At least 2 years of progressive operations experience in a manager role.
Experience leading up to 100 associates.
Experience creating productivity improvements through continuous-improvement efforts.
Experience with process-improvement ideologies such as Lean, Six Sigma, or similar.
Execution-focused and performance-oriented.
Ability to be flexible.
Strong communication skills, including verbal and written communication.
Good motivational skills; ability to coach, mentor, and motivate direct reports.
Awareness of internal customer requirements.
Ability to collaborate and drive performance, including influencing peers and upper management.
Ability to analyze data, identify defects, and conduct root-cause analysis.
Ability to identify process opportunities for growth.
Ability to establish or enhance quality-control procedures.
Capacity to learn all operational functions.
Proficiency with Microsoft Office, especially Excel.
Intermediate math skills.

Nice To Haves

Six Sigma certification.
Bachelor’s degree.

Responsibilities

Meet client SLA agreements and site-specific quality and fulfillment targets.
Create and manage daily operational strategy to ensure the campus operates safely and productively.
Contribute to the development of direct reports.
Manage the full work week for assigned client or clients, including second-shift and weekend/donut shifts if applicable.
Lead the Individual Performance Management program for the area.
Plan, prioritize, and communicate shift directives to support efficiency, accuracy, and quality.
Interact with clients on operational topics.
Oversee quality assurance, including establishing metrics, applying industry best practices, and developing tools and processes to meet quality goals.
Deliver performance evaluations and provide feedback to direct reports, including salaried management members.
Promote and develop a culture of continuous improvement within the value stream.
Deliver productivity improvements in line with KPIs.
Own lean process improvement and continuous-improvement initiatives.
Organize and manage resources to improve safety, quality, customer service, and cost.
Keep training and skills-development programs and value-stream SOPs up to date.
Promote accountability, engagement, and associate empowerment.
Manage relationships with on-site seasonal staffing representatives and advise the director of operations on seasonal labor needs.
Manage the value-stream budget.
Perform other duties assigned by a supervisor or manager.