Operations Manager

GRIFOLS, S.A.•Shreveport, LA

About The Position

The Operations Manager is a key member of the donor center leadership team, overseeing day-to-day operational performance to ensure donor safety, regulatory compliance, and achievement of production goals. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities align with company standards, standard operating procedures, and applicable regulations. The Operations Manager assists with operational management of a plasma collection center, supporting compliance, center performance, and profitability. When the Center Manager is absent, this role is responsible for all aspects of the donor center and may manage the center alone for days at a time. The position manages employees in centers with more than 50,000 liters. The role includes personnel management, scheduling, training and development, performance coaching, budget preparation, production and quality oversight, facility and equipment upkeep, freezer and plasma shipment management, donor recruitment and satisfaction, financial recordkeeping, risk management, vendor oversight, and completion of special projects. The Operations Manager may also perform production employee tasks when needed and may be required to relocate.

Requirements

Bachelor's degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically requires 3 or more years of related clinical or general business experience.
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels while adhering to quality standards.
Ability to motivate staff to achieve established goals and standards.
May be required to relocate.
Depending on assignment, directly related experience or a combination of directly related education, experience, and/or competencies may substitute for stated requirements.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.

Responsibilities

Oversee all aspects of the donor center when the Center Manager is absent, including potentially managing the center alone for days at a time.
Collaborate with Training and Quality staff to meet training and quality goals.
Coach employees through effective feedback, working through Operations Supervisors.
Monitor and evaluate operations; work with the Center Manager to develop action plans to improve efficiency, oversee implementation, and make critical modifications to plans.
Manage personnel functions, including hiring, work assignment and direction, development and training, disciplinary actions, termination, and personnel records.
Partner with the Center Manager on budget preparation and oversee the facility to meet production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all center tasks and fill in for production employees when needed.
Ensure the facility is neat and clean and equipment is kept in good working order.
Manage freezers, plasma shipments, and equipment failures; respond appropriately to all freezer alarms.
Develop and implement donor recruitment advertising campaigns to improve production levels.
Maintain familiarity with and ensure compliance with state and federal regulations and applicable FDA-approved SOPs, OSHA, CLIA, and cGMP requirements.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors and support customer satisfaction and long-term donation.
Control center donor funds and ensure financial records are accurate and orderly.
Keep the Center Manager informed of center irregularities and provide action plans to address deficiencies.
Minimize center liability through risk management reviews; investigate unsafe situations and complaints and implement corrective actions.
Direct and monitor outside vendor performance.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center's mission in the community.
Perform other duties as assigned by managers and supervisors.