Operations Manager

CVS Health•Philadelphia, PA

17d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps drive store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role supports the total leadership and strategic operation of the store, maintaining an engaged and productive team through leadership, initiative, and example. Areas of responsibility include store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the Retail Management Development Program and is not eligible for direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support store management, policy implementation, sales and inventory management, employee staffing and development, financial management, and customer service leadership.