Operations Manager

Tharaldson Hospitality•Las Vegas, NV

2d•$50,000 - $55,000

About The Position

The Operations Manager oversees hotel operations at the Las Vegas Candlewood Suites by IHG. The role monitors compliance with operating guidelines, supports the General Manager, resolves guest and employee issues, and supervises hotel staff across front desk, housekeeping, laundry, and/or maintenance. The manager also oversees housekeeping quality, training, scheduling and work assignments, inventory, guest requests, and maintenance follow-up. The position may perform General Manager duties in their absence and may assume housekeeping duties as needed.

Requirements

Valid driver's license.
Open availability.
Preferred education: associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Preferably 1+ year of similar experience in Select Service or Extended Stay properties.
Brand experience preferred.
Knowledge of inventories, scheduling, and ordering.

Responsibilities

Monitor operations and ensure compliance with applicable guidelines.
Conduct monthly department meetings to review procedures and solicit employee input.
Handle and resolve guest complaints and employee issues.
Assign duties and observe employee performance to ensure compliance with hotel and franchise policies and operating procedures.
Answer inquiries about hotel policies and services.
Assist the General Manager with annual wage scale surveys and ensure employee wages follow wage and salary guidelines.
Ensure property hiring practices comply with state and federal requirements.
Perform General Manager functions in the General Manager's absence.
Supervise housekeeping staff and provide training, including safety training and standard operating procedures, as directed by management.
Inspect rooms, including deep cleans, to ensure adherence to company quality standards.
Distribute keys and work assignments to staff.
Address guest complaints about housekeeping service or equipment.
Assist the General Manager in selecting housekeeping personnel.
Assist hotel management in ensuring housekeeping staff follow efficient and effective procedures.
Monitor linen and guest supply inventory.
Report maintenance repairs to maintenance staff and record repair information in the maintenance log.
Complete follow-up on vacant or occupied rooms.
Perform Housekeeper duties as necessary.
Manage lost and found items as appropriate.
Directly supervise front desk, housekeeping, laundry, and/or maintenance staff as determined by the General Manager.
Interview, hire, train, plan and assign work, direct staff, appraise performance, reward and discipline employees, and address complaints and resolve problems.
Perform other duties as assigned.