Operations Manager - Center-Based

ABC•Lubbock, TX

10d•Onsite

About The Position

Action Behavior Centers (ABC) is hiring a full-time, permanent, center-based Operations Manager to lead an autism therapy center. The manager oversees the center’s financial performance, safety, staffing, and compliance while supporting clinicians who provide evidence-based applied behavior analysis (ABA) therapy. The role leads 25–50 teammates and works to create an environment where employees can thrive, families feel supported, and children build communication, social, and independence skills. The Operations Manager oversees center metrics and budgets, manages and develops teammates, supports families during treatment onboarding, collaborates with clinical and regional partners, and maintains compliance with state, payer, and company standards. The position requires physical presence at the assigned center and includes physical activities such as standing, walking, bending, kneeling, lifting, and working around moderate-to-loud noise. ABC provides immersive leadership training in Austin, Texas, and ongoing development through its Badge Up Program, regional workshops, and Annual Leadership Summit. The company describes a career path from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations. Salary is $65,000–$85,000 per year, based on experience and market, with performance bonuses of up to $18,000 per year.

Requirements

At least 3–6 years of experience managing large teams across multiple sites or districts.
High school diploma or GED.
Lead with empathy and understanding when working with children and families.
Communicate clearly and collaborate effectively with department leaders and teammates.
Mentor teammates and support their career development.
Solve problems proactively, remain steady in high-stakes situations, and take accountability for quality results.
Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead.
Ability to lift or move objects weighing up to 50 pounds.
Near and far visual acuity.
Ability to be physically present at the assigned job location as required.
Ability to properly wear and use personal protective equipment (PPE).
Ability to hear, understand, and distinguish speech and other sounds.
Comfort with frequent exposure to moderate-to-loud noise levels.
Ability to make independent decisions and evaluate potential consequences.
Ability to perform essential functions safely and successfully, meet productivity expectations, and maintain regular, punctual attendance in accordance with applicable standards and guidelines.

Nice To Haves

Bachelor’s or master’s degree; extensive management experience is also valued.
Experience working with autistic children and their families.

Responsibilities

Oversee key performance indicators, manage the center budget, and monitor performance against quality and efficiency goals.
Manage, mentor, and retain 25–50 teammates delivering clinical care.
Support teammates through evaluations, corrective actions, development plans, and recognition.
Build trust with families by providing education and guidance during onboarding to ABA treatment.
Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
Maintain compliance with state, payer, and company standards across center operations.
Oversee the center’s financial performance, safety, and staffing.

Benefits

Salary of $65,000–$85,000 per year, based on experience and market.
Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
401(k) with a 2% company match.
Leadership training and ongoing learning opportunities.
Career growth opportunities.
10 paid time off days, 10 paid holidays, and two flex days in the first year, with additional days as tenure grows.
Health insurance with 90% of the cost covered by ABC.
Maternity or paternity award of up to $3,000.
Flexible spending account options for childcare.
Student loan repayment contributions of up to $600 and tuition discounts.
Complimentary DoorDash DashPass.
Teammate outings, regional recognition nights, and celebrations.