Operations Manager

EōS Fitness•Rancho Santa Margarita, CA

14d•$75,000 - $75,010

About The Position

The Operations Manager oversees the Service team and day-to-day operations to promote operational excellence throughout the gym. Reporting to the District Operations Manager, this role leads, coaches, and trains the Service team to create a fun atmosphere, serve as welcoming hosts, and act as an information hub for members, guests, and staff. The role represents the gym’s commitment to exceptional service and includes customer service, revenue goal monitoring, retail management, member-fee compliance, facility functionality and cleanliness, and partnership with Sales, Fitness, Facilities, and Marketing to improve performance and uphold brand standards. Duties may change based on the evolving needs of the gym and management discretion. The role requires keeping current with company policies and standard operating procedures, maintaining health and safety compliance, and responding calmly and clearly to emergencies or disruptions. The position is in a gym setting and involves moving around club floors and rooms, using company computer systems, and routinely bending and repetitively lifting more than 40 pounds.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting and move about club floors and rooms.
Ability to communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Ability to bend routinely and repetitively and lift more than 40 pounds.
Must be knowledgeable and up to date on current company policies and standard operating procedures.

Nice To Haves

Prior experience or a strong interest in the fitness industry.
Embraces the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Create an elevated member experience through a friendly, approachable manner, active listening, and clear, helpful responses.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Provide constructive, specific performance feedback to staff.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety and well-being.
Monitor and track revenue goals, manage retail, and ensure member-fee compliance.
Stay up to date on company policies and standard operating procedures and ensure adherence to them.