Operations Manager

RAS Logistics LLC•Perth Amboy, NJ

9d•$70,000 - $75,000

About The Position

At RAS Logistics, the Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume final mile delivery environment focused on large consumer goods such as appliances and furniture. The role manages a team of supervisors and contractors, drives operational efficiency, and ensures customer satisfaction through strong execution.

Requirements

Bachelor’s degree in Business, Logistics, Supply Chain, or a related field, or equivalent experience.
3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
Proven ability to manage teams, contractors, and time-sensitive logistics.
Strong analytical, organizational, and leadership skills.
Proficiency with logistics software, route planning tools, and Microsoft Office Suite.
Excellent communication and conflict resolution skills.
Familiarity with DOT and safety compliance regulations.
Valid driver's license.

Nice To Haves

Bachelor’s degree in Business, Logistics, Supply Chain, or a related field is preferred.
Experience in final mile/home delivery is preferred.

Responsibilities

Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
Recruit, onboard, and train delivery contractors and support personnel.
Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
Resolve escalated delivery issues and customer complaints promptly and professionally.
Collaborate with the corporate team to implement new policies, technologies, and process improvements.
Maintain a culture of accountability, performance, and continuous improvement.
Ensure compliance with DOT regulations and all applicable safety protocols.