Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the store’s total leadership and strategic operation, drives store execution and performance, and builds consumer loyalty through excellent customer service. The Operations Manager maintains an engaged and productive team through strong leadership, initiative, and leading by example. The role supports overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. It is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The position requires a full-time flexible schedule that may include early morning, overnight and weekend shifts, overtime as needed, and responding to urgent store issues. The anticipated schedule is 31 hours per week. The typical pay range is $20.15–$34.15 per hour, with the actual offer depending on factors such as experience, education and geography.
Requirements
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication, leadership, supervision and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent is preferred but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign and direct activities of the store’s crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems and complaints.
- Promote the CVS customer service culture by greeting customers, offering help and thanking them.
- Support overall store management, supervision and policy implementation.
- Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
